PTC and IFS partner on field service management for A&D
IFS and PTC today announced they have entered into a definitive agreement for a strategic collaboration expected to increase value for customers who differentiate their brand on service excellence and asset readiness across verticals like Aerospace & Defence (A&D), heavy industrials and high tech.
IFS and PTC will integrate PTC’s Servigistics Service Parts Management solution with IFS Field Service Management, IFS Applications and IFS Maintenix solutions. The integrated offering will allow companies to increase equipment uptime and service part availability as well as improve service delivery and execution efficiency.
“We are excited to partner with IFS to integrate our solutions and pursue new frontiers of innovation in connected service delivery,” said Leslie Paulson, General Manager, Servigistics Business Unit. “Having the right part in the right place at the right time has never been more important. We’re pleased to be working with IFS to enable companies to differentiate their service and maintenance operations.”
Marne Martin, President of IFS Service Management, said: “Servigistics is hands down the most proven industry-leading service parts optimisation solution. We believe that integrating our solutions will drive significant transformative change.”
Scott Helmer, President of IFS’s Aerospace & Defence business unit, added: “By combining IFS’s industry expertise in A&D including land, sea and air, with the outstanding parts optimisation functionality of Servigistics, we are setting a new benchmark for how aerospace and defence organisations plan and execute maintenance, repair and overhaul of their valuable assets.”
In today’s fast-paced experience economy there is no margin for error when mission-critical equipment is down. Organisations focused on delighting their customers must be capable of avoiding downtime when possible through smart, connected products and IoT platforms like the ThingWorx industrial IoT platform and, when necessary, restoring equipment uptime quickly and efficiently. Dispatching the right technician, or the right parts, and getting them to the right location is imperative and ensuring the availability of critical service parts is paramount to first-time fixes and delighted customers.
Commenting about the FSM benefits of the agreement, Aly Pinder, Programme Director, Service Innovation & Connected Products, IDC said: “The collaboration between PTC and IFS connects two critical aspects of service – field execution and service parts management. To remain competitive and deliver enhanced service experiences, it is crucial to have the right service part available for a service technician to fix an issue promptly and during the first visit. Integrating these two solutions has the potential to aid manufacturers and service organisations in the efficient resolution of customer issues.”
Adan Deroche, Assistant Director Customer Care Operations, Sysmex America Inc. said: “We have experienced value from Servigistics and IFS independently and are excited to explore how these benefits can synergise.”