IAG Cargo introduces 24/7 Critical Service at Heathrow
IAG Cargo today announced the expansion of its highest priority product with the introduction of a dedicated 24-hour Critical Service Team, operating seven days a week, 365 days a year to support customers with urgent shipments Based at IAG Cargo’s London Heathrow hub, the 24-hour team will support all service matters related to the Critical product, overseeing the entire shipment journey including out-of-hours bookings, customer service advice and tracking. Shipments from last-minute orders to made-to-measure spare parts are guaranteed capacity, with no restrictions on size weight or volume of cargo, subject to aircraft limits.
Daniel Johnson (above), Head of Product, IAG Cargo, said: “The expansion of our Critical service offering reflects our commitment to our customers to support the end-to-end journey for high priority shipments, 24 hours a day and seven days a week.
"Following a 10% increase in demand in the weeks preceding the Easter holiday last year, our new 24/7 Critical offer means our Critical Service Centre will be able to support all last minute and urgent shipments, whether it’s in-demand chocolate or a key aircraft part.”
Customers shipped over 5,000 consignments with IAG Cargo’s Critical Service Team in 2018 and this extended offering ensures IAG Cargo customers can book last-minute Critical shipments in time for the Easter holiday, regardless of time zone or location.