AirPortr service extended across all Heathrow Terminals
Above:
Passengers with luggage outside the Heathrow Terminal 5 building.
AirPortr delivers passenger bags within hours between London locations (homes/ hotels/ offices) and London Heathrow airport - providing same-day, on demand bag free travel for millions of passengers for the first time.
Lugging luggage to and from the airport, and around London has always been a real inconvenience but travellers can now experience a truly seamless end-to-end journey.
AirPortr can be pre-booked in advance, or handily on the day of travel, from any device. Bags are either dropped off in the airport with an AirPortr, before being securely and promptly transported by an AirPortr driver to their London destination. Alternatively, bags are collected from any London location and delivered to the airport at a time suited to the customer pre their flight.
Chris Walsh, Director & Head of Customer Experience at Portr, said: "Our vision is to fundamentally change how people travel, putting them back in control of their own agenda rather than burdensome baggage dictating their itinerary. AirPortr is all about increasing the efficiency of your time, you know that your bags are being securely delivered, which leaves you free to make the most of your first or last day in London. We like to call it 'Luggage Freedom'.
"At Heathrow we are showcasing our new customer experience approach as we deliver a 'roaming/mobile' interaction as opposed to requiring the customer to 'find us' in the airport. Staff, without the physical restriction of being sited at a desk, are supported with additional new technology developments. We now have an ideal situation where we can either take or hand over a passengers bags at multiple touch points across the Terminal, better suiting them."
Chris Annetts, Heathrow's Commercial Passenger Services Director, said: "Heathrow's goal is to provide the world's best airport service and we are delighted to be working with AirPortr to offer our passengers this quick, easy and convenient way to travel. With the arrival and recent expansion of the AirPortr service in Heathrow, passengers can now travel to and from the airport bag free, meaning their journey is made as hassle free as possible."