92% of Ryanair flights on-time in November
Ryanair released its November customer service statistics which confirm that Ryanair had 92% of over 44,000 flights arriving on-time, one complaint per 1,250 customers, less than one bag complaint per 2,000 customers and over 99% of all complaints answered within seven days.
Ryanair’s Robin Kiely said: “Ryanair carried over 7.7m customers in November with 92% of our 44,000 flights arriving on-time as we continued to improve our customer experience. Ryanair customers can now look forward to more service enhancements, as we continue Year 2 of our AGB programme, which includes our new car hire service, new website, new app, new cabin interiors, new crew uniforms, and improved inflight menus”